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The PESI family of brands includes PESI, PESI HealthCare, PESI Rehab, PESI Kids, PESI Canada, PESI UK, PESI Italy, PESI Australia, PESI Publishing and Media, Bridge City Books, Psychotherapy Networker, the Mindsight Institute, and Evergreen Certifications. For questions regarding any of these brands, please contact PESI customer service.
Psychotherapy Networker joined the PESI family in 2015, and PESI began providing support services for Psychotherapy Networker in February 2016. Customer service is provided by PESI and can be reached HERE.
Evergreen Certifications is an organization that has provided Professional Certifications since 2009. While Evergreen Certifications is wholly owned by PESI, Inc., their certifications can be earned through Continuing Education courses offered by multiple accredited CE providers.
Formerly, PESI stood for Professional Education Systems Institute. However, the name of the company is now legally PESI, Inc.
I don't see a topic that I need. Where can I make topic suggestions?
PESI's mission is to connect knowledge with need, and we'd love to explore new topics that would help you get the education you need. You can submit topic suggestions by clicking HERE.
We have a 100% satisfaction guarantee. If you are not satisfied, please contact us HERE. To request a copy of our full grievance policy, please email cepesi@pesi.com.
PESI, Inc. requires that all individuals in a position to influence program content demonstrate high standards of professional conduct and prohibits discrimination against course participants on the basis of gender, age, socioeconomic or ethnic background, sexual orientation, disability, or religion. All educational activity planning decisions and feedback must align with PESI, Inc.’s expectation of respectful learning environments that support diversity, equity, and inclusion.
Therapist.com joined the PESI family in 2022. To continue PESI’s mission of connecting knowledge with need therapist.com provides the general population with trusted and accessible mental health resources, and serves as a therapist directory for the general population to easily connect with a therapist. Currently we do not have a Canada directory, this is something we are working on in the future! If you’d like to be notified when we go international, please sign up HERE.
To contact us, please click here.
To ensure the security and integrity of our content, PESI prohibits the use of third party systems accessing program materials outside of our official platforms. We appreciate your cooperation in adhering to this policy.
Please log into your account HERE. Your purchases will be accessible from your “My Account” page.
Please log into your account on HERE and select “Change Email” below your profile photo.
To access the course materials, you may log in HERE. You may access the materials by clicking the “Handouts” button. For live webinars, the handouts and materials are usually not available until 1-2 days before the webinar date.
You can register or order products online (a secure site) or by telephone with a credit card.
We do not have scholarships. Please check our website for current openings and discounts. The best way to be alerted to sales and discount pricing is to sign up for our emails:
You can register online (a secure site) or by telephone with a credit card.
A confirmation email will automatically be generated and sent to you at the time of registration. The confirmation email will include your receipt. If you do not receive an email confirmation within a few minutes of registration, please check your Junk or Spam folder.
Additionally, you can view any emails sent to your by signing into your Account. and selecting the "Communications" tab.
Registration for our standard programs includes continuing education credits (based on your profession) and an electronic copy of the seminar manual. The PDF copy of your manual will be available 48 hours before the event.
You can access your manual download by signing into your account here. Once signed in, you can access the PDF by clicking the blue "Handouts/Brochure" button beneath the title of the training.
You are able to purchase a printed copy of the manual by contacting customer service at 800-844-8260. The cost is $10 per manual, plus associated tax and shipping and will be available to send after the event.
For national conferences, please refer to the conference brochure or webpage.
Unfortunately, there is not a way for you to delete the registration through the website. Please contact customer service, and we can correct the registration for you.
Yes; we allow substitutions at any time. Please provide the substitute's name, profession, email address, contact phone number, and address in advance.
Because our speakers arrive the day before, we can usually hold our seminars on bad-weather days for anyone who can make it. If we learn that a seminar must be cancelled, we will make every effort to contact you. Sometimes we are not notified during normal business hours, so we recommend that you provide us with a home phone number and email address.
PESI will attempt to accommodate your EAA needs! Please complete your registration and contact Customer Service at least two weeks prior to the event. Payment and registration are required to fulfill an ACA request.
We highly recommend that you update your Zoom application before the webinar. Zoom updates often and this can help avoid technical issues. To learn how to update your Zoom application, click here: Downloading the latest Zoom update – Zoom Help Center
We also recommend that for the best viewing experience, you use a laptop or desktop computer. You can join the webinar with an iPad, tablet, Chromebook, or web client; however, there are limited features with these. To see the comparison, click here: Desktop client, mobile app, web client, and PWA comparison – Zoom Help Center
You can test your access to Zoom by visiting Zoom’s website: Join a Test Meeting - Zoom
You can complete a connection speed test by clicking here: Speedtest by Ookla - The Global Broadband Speed Test
We recommend a wired internet connection with at least 1Mbps of download speed for the best viewing experience.
Our first recommendation is to exit the webinar and rejoin. You will also want to make sure your Zoom application is updated.
To learn how to update your Zoom application, click here: Downloading the latest Zoom update – Zoom Help Center
If you are using an iPad or tablet, update the device’s software. If these steps do not work, you can send a message to your webinar host in the chat and they will assist you.
The Q&A feature will only be available for questions relating to the content. If you see questions you like, click the “thumbs up” under the question. Much like an in-person class experience, the instructor will answer as many questions as possible as time allows.
Recordings are available 7-10 days after the webinar concludes. It will be available in your PESI account for 90 days. When it has been uploaded, you will receive a notification via the email you used to register. Please note that you must watch the webinar while it is occurring live in order to receive continuing education credit for the program.
In the webinar format, your camera and microphone are automatically off. ** We have a small number of special events that offer the ability to be seen and heard during portions of the presentation. The speaker will make an announcement regarding any planned attendee interactions at the beginning of the program.
Once you are on the Zoom webinar, your attendance has been logged. There is no need to check in.
Live Webinars: The video webinar is a seminar with audio and video live-streamed directly to your computer. Since this is a live broadcast, you must attend it live as it occurs at the set date and time. You will be able to type questions to the speaker. The speaker will see the questions and will be able to address them. The live webinar format is a great option for those who wish they could attend the live event but cannot be away from the office or for those who simply prefer to gain their CE from the comfort of their home/office rather than travel. The live webinar format will either offer live CE credit (interactive) or self-study credit (home-study/independent), depending on the requirements of your licensing board. Please check each program for the type of CE offered. Tests are available to additional participants for an additional fee. For live webinars, the post-test must be completed within one week of viewing the programs.
Digital Seminars: Digital seminars are prerecorded trainings, and allow you to either stream the content across the internet or download in the PESI App to watch at your convenience. You may stop, start, and rewind the program as needed. Whether you stream or use the app, the seminar, the content will be available to you for as long as you like. Digital seminars will offer self-study credits (home-study/independent). Please note that for some professions, CE credits do have expiration dates. This means that if your licensing board has a credit expiration date, you will need to complete the program before the credit expiration date. Please read the credit information for the program and/or check with your board to determine if a CE expiration date applies for your profession.
(For almost all live webinars and digital seminars, tests are available to additional participants for an additional fee. Additional participants will not be able to access the program through their own accounts; they will need to watch the program with the main registrant.)
Online courses are web-based, go-at-your-own pace courses. There are no set times that you must be logged into the course, and you will have access to them forever. Your payment for the online course includes the post-test(s) for the program. The post-test(s) may be accessed by signing into your distance-learning account on catalog.pesicanada.com, clicking the green “Launch Online Course” button, and clicking the “CE Tests” or “CE Certificate” tab. After you successfully complete the post-test online, you will able to download or email your Certificate of Successful Completion immediately.
Please note that for some professions, CE credits do have expiration dates. This means that if your licensing board has a credit expiration date, you will need to complete the program before the credit expiration date. Please read the credit information for the program and/or check with your board to determine if a CE expiration date applies for your profession.
We’re sorry, but post-tests may not be purchased for additional participants.
Please log into your distance learning account HERE. Your purchases will be accessible from your “My Account” page.
Please note: most of our webinars require the use of Zoom. We recommend using a computer or laptop to view live webinars when possible.
To access the course materials, go HERE and log into your distance-learning account. You may access the materials by clicking the “Handouts” button. For live webinars, the handouts and materials are usually not available until 1-2 days before the webinar date.
For live webinars and digital seminars, your payment for the program includes one free CE test. To complete the test and evaluation, please log into your distance-learning account HERE, and click the orange “Certificate” button under the program’s title. Tests and evaluations are available to additional participants for an additional fee, and this fee varies by program. For live webinars, the post-test and evaluation must be completed within one week of viewing the program. There is no deadline to complete the post-test and evaluation for digital seminars.
For online courses, your payment for the online course includes the post-test(s) and evaluation(s) for the program. The post-test(s) and evaluation(s) may be accessed by signing into your distance-learning account HERE, clicking the green "Launch Online Course" button, and clicking the "CE Tests" or "CE Certificate" tab. After you successfully complete the post-test (80% passing score with unlimited retakes at no additional charge) and evaluation online, you will be able to download or email your Certificate of Successful Completion immediately. We’re sorry, but post-tests may not be purchased for additional participants.
Due to copyright restrictions, we are not allowed to film the screen that the instructor is referring to (we do not own that material). In most cases, we are allowed to provide you with the PowerPoints used by the speaker as well as stream the audio for video clips that are used.
In most cases, yes. Tests are available to additional participants for an additional fee for all program types except for online courses.
Participants can register up until the day of the online program for the majority of our webinars. If space is limited, it will be noted in the promotional materials.
Online courses contain carefully selected content that is curated for the most advanced comprehension of an educational topic. All online course purchasers have access to exclusive member forums to engage with other professionals. Additionally, online courses may include exclusive live and/or pre-recorded Q&A calls with the presenter and bonus resources such as video downloads, worksheets, PDF downloads and more. For most courses, videos can be streamed or offline viewing is available on the PESI App to watch at your convenience. The online course format may either offer self-study credit or a combination of live credit (interactive) and self-study credits (home-study/ independent). This is considered a classroom format. Digital Seminars are recordings from a live-location seminar. These are usually one-day or two-day events. Purchasers of a digital seminar will receive the program recording and the handout, but will not receive additional videos, bonuses, books, handouts, or chat forum.
To view live webinars and other online programs, you can use any device that meets the software and internet connectivity requirements specified below.
You can test your internet connection & system by clicking on this link (which will open a program viewer in a new tab). You should see a test video, hear audio and see a test PowerPoint slide. If you are having trouble with the test video buffering or not playing, please feel free to contact Customer Support for assistance.
While viewing programs is compatible with a wide variety of operating systems, browsers and internet connections, below are some suggestions to better assure compatibility and a better viewing experience.
If you are unsure on what browser and/or operating system you are on, you can click on this link (Windows 10 may show as Windows NT 10.0).
Operating System
Windows: Windows 8.1 & 10 are supported. We recommend Windows 8.1 and above for the best compatibility and viewing experience.
Mac OS: Mac OS X 10.12 (Sierra), Mac OS X 10.11 (El Capitan), Mac OS X 10.10 (Yosemite), Mac OS X 10.9 (Mavericks), Mac OS X 10.8 (Mountain Lion), Mac OS X 10.7 (Lion) & Mac OS X 10.6 (Snow Leopard) are supported. We recommend Mac OS X 10.9 (Mavericks)and above for the best compatibility and viewing experience.
Internet Browsers
We support all major browsers including Google Chrome, Firefox Quantum, MS Edge, Safari and Opera. We recommend the latest versions of Google Chrome and Firefox Quantum for the best viewing experience.
Internet Connection
Streaming programs require a minimum of 250Kbit/s of download speed in order to play without issue. Please click on this link to run a speed test to test your current Internet Connection. If your speed test results for Download are 0.30Mbps or lower, you may want to contact your Internet Service Provider (ISP - such as Comcast, Spectrum, AT&T) to troubleshoot. We recommend an internet connection download speed of 1Mbps for the best viewing experience.
While WiFi routers have come a long way, a wireless connection is susceptible to more connection issues than a wired connection. Distance from the wireless router, walls, other wireless signals can all impact your connection. If you run into any performance issues in viewing a streaming program, we recommend switching to a wired connection. Please note that you typically will need to disable your wireless connection in order to confirm you are on a wired connection.
Online courses are web-based, go-at-your-own pace courses. There are no set times that you must be logged into the course, and you will have access to them forever. Your payment for the online course includes the post-test(s) for the program. The post-test(s) may be accessed by signing into your distance-learning account on catalog.pesicanada.com, clicking the green “Launch Online Course” button, and clicking the “CE Tests” or “CE Certificate” tab. After you successfully complete the post-test online, you will able to download or email your Certificate of Successful Completion immediately.
Please note that for some professions, CE credits do have expiration dates. This means that if your association has a credit expiration date, you will need to complete the program before the credit expiration date. Please read the credit information for the program and/or check with your board to determine if a CE expiration date applies for your profession.
We’re sorry, but post-tests may not be purchased for additional participants.
To ensure the security and integrity of our content, PESI prohibits the use of third party systems accessing program materials outside of our official platforms. We appreciate your cooperation in adhering to this policy.
You can register or order products online (a secure site).
Canada: $12.95 for the first item, $5.00 each additional item.
International: $14.95 for the first item, $5.00 each additional item.
PESI is not responsible for additional taxes or customs charges related to shipping. Contact us for shipping charges on large orders.
For in-stock items, they leave our warehouse within 3-5 business days.
A Certificate of Successful Completion will be issued upon successful completion of the program’s post-test and evaluation. Post-tests consist of multiple-choice and true/false questions. A passing score is 80%. Successful completion will show that you watched the activity in its entirety. You may retake the test as many times as necessary to pass at no additional charge.
In most cases, yes. Tests are available to additional participants for an additional fee for all program types except for online courses.
The price will stay the same for the duration of the sale, however, if an item in your cart is no longer on sale, the price will revert back to the original price.
To be the first to hear about our sales and offers, you may be added to our email list HERE.
You can proactively make PESI Inc. a "Trusted Source" by adding our "From Address" (customersupport@pesi.com; info@pesi.com; courses@pesi.com; cataglogsupport@pesi.com; no-reply@pesi.com) to your address book, contact list, or safe sender list.
If you find a PESI Inc. email in your spam or junk folder, many email programs allow you to mark the email as a "Trusted Source" by clicking "Not Spam" or "Add to Safe Senders List" which will allow future PESI Inc. email to be delivered directly to your Inbox.
Please CLICK HERE to unsubscribe from our emails.
No; PESI, Inc. will not sell your information. We do occasionally send information to you on the behalf of other companies. This information is on programs and products that are similar to ours. We always review and pre-approve the programs and products before we send you this information.
To manage the emails that you receive from PESI, click HERE.
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