Joining the training? Here’s how to get in.

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The live training takes place Friday, 30 October, 2026, 5–8 PM CET. A more detailed schedule is available upon request. Contact us to request one.

Yes! If you attend live, you'll be able to engage with Terri Cole and your colleagues through the chat feature throughout the presentation.

Yes. We know professional training costs add up fast, especially when you're trying to stay current, serve complex clients well, and meet CE requirements. So for this event, the live training is free to attend. You can register, join Terri Cole live, take notes, ask questions, and bring the clinical tools back into your work with clients. No hidden catch.

We highly recommend that you update your Zoom application before the training. Zoom updates often, and updating can help you avoid technical issues. To learn how to update your Zoom application, click here: Upgrade / update to the latest version, Zoom Help Center.

We also recommend that for the best viewing experience, you use a laptop or desktop computer. You can join the training with an iPad, tablet, Chromebook, or web client; however, some features are limited on these devices. To see the comparison, click here: Desktop client, mobile app, and web client comparison, Zoom Help Center.

You can test your access to Zoom by visiting Zoom's website: Join a Test Meeting, Zoom.

You can complete a connection speed test by clicking here: Speedtest by Ookla, The Global Broadband Speed Test. We recommend a wired internet connection with at least 1 Mbps of download speed for the best viewing experience.

Our first recommendation is to exit the training and rejoin. You will also want to make sure your Zoom application is updated, and if you are using an iPad or tablet, update that as well. Here are some ways to troubleshoot specific issues:

The video feed is breaking up:

1. Close out of all other applications on your device.
2. Move closer to your router.
3. If you are on Wi-Fi, connect to your router via an Ethernet cable.
4. Disconnect other devices that are using Wi-Fi. This is especially important if you are on your personal Wi-Fi and there are other devices in the home streaming videos or games.
5. Restart your device.

My sound is not working:

1. Test your audio settings. You can do this by clicking the arrow next to "Audio Settings" in the lower-left corner in Zoom.
2. Use headphones instead of the speakers on your device.
3. Exit the training and rejoin.

I cannot see the speaker and/or the screen they are sharing:

1. Exit the training and rejoin.
2. Use a laptop or desktop computer for the best viewing experience.

Once the live event has begun, at the bottom of the Zoom window there is a Closed Caption icon next to the Chat icon. When you click on the Closed Caption icon, you can select how you would like to view the captions, either as a full transcript, which opens in a separate pop-up, or as subtitles on the video itself. The transcript will also be available with the recording, which you can access for 3 days after the live event.